Our People

Simon McLean

MD Complete Business Travel  / Founder Complete Surf Travel

An enthusiastic surfer hailing from a small surfing community in Northern New South Wales, Simon started his career in travel in 1987 as a consultant.

Before starting Complete Business Travel in 2005, Simon co-founded CTM in 1993, (now a publicly-listed travel management company). In 1999, Simon sold his share of the company and enjoyed a few years as a restaurant and café owner, before returning to the industry heading up American Express’ mid-market travel program in Brisbane.

In January 2019, Simon founded and established Complete Surf Travel, combining his love of surfing with his passion for the travel industry.

Today, Simon continues to work as an integral part of the Complete Business Travel team (when he is not surfing), and is passionate about sustaining a fun yet professional culture, and exceptional, personalised service for his customers.

His dream destination? “Anywhere the waves are pumping”

Leanne Vaeai

Director of Finance

Leanne has been with Complete Business Travel since it opened its doors for business, and loves the culture of the company where coming to work is more like a day with friends.

Leanne has worked in the travel industry for over 20 years as a consultant and manager across both retail and corporate, and is currently responsible for the company’s day-to-day financial operations.

Her Dream Holiday? “A Mediterranean Cruise”

Miriam Fois

General Manager

With 18 years in the corporate travel industry, Miriam’s value is her passion for building relationships, her strong and engaging approach, and her comprehensive travel management knowledge.

Miriam is dedicated to the growth of Complete Business Travel and delivering the ultimate in travel management solutions to her potential clients.

Miriam enjoys working with Complete Business Travel’s motivated and talented team.

Her Dream Destination? “Bora Bora: the images of the bungalows over the water gets her every time”

Marcelo Grondona

Team Leader

Marcelo joined the industry 18 years ago with a vision of travelling the world to experience other cultures.

Marcelo loves the personalised service that Complete Business Travel offers, and is known for his solution-focussed approach and attention to detail.

His favourite destination? “Barcelona where I can combine my love of culture, food, entertainment and sun!”

Jordan Treagust

Technical Support Specialist

Jordan has over 12 years of travel industry experience mainly working in corporate travel in Australia but has spent time working in the UK.

His role as Technical Support Specialist, provides level 1 support to all our online clients, provides ongoing training and is responsible for implementing online solutions to new and existing clients.  Jordan is also a multi-skilled consultant, who is comfortable will all aspects of domestic and international bookings.

He enjoys playing with his kids, supports Blackburn Rovers Football Club and cooks a mean curry.

His Dream Destination? Brazil, specifically Rio de Janeiro. I love the look of the beach, the mountain and the Jesus statue”

Rie Kawake

Corporate Consultant

Rie has over 10 years experience in various customer service roles within the Travel & Tourism industry. Over the course of her career she has demonstrated her ability to provide outstanding customer service and continuously strives to ensure her customers’ needs are met.

Her Dream Destination? “Australia. Our country has so many different places to discover.”

Rafael Burman

Corporate Consultant

With family in three continents travel and experiencing new cultures is in Rafael’s DNA. He has travelled to various parts of the world and worked in Canada and the UK.

Rafael’s passion for customer service stems from his ability to communicate with people and build relationships and rapport. He has worked in customer focussed industries for over 20 years, 14 of those in leisure and corporate travel.

His Dream Destination? “Trans Siberian railway from Beijing to Moscow”

Jane Lawrence

Corporate Consultant

Jane has over 19 years’ experience in the corporate travel industry and her passion for travel stemmed from a very early age. With her knowledge and first hand experience she is able to provide exceptional customer service and understands and cares passionately about her client’s needs.

Jane is an enthusiastic cook, bushwalker and movie goer in her spare time.

Her Dream Destination? Vietnam for its breath taking landscapes, Mouth-watering food, Fascinating history  and friendly people.”

Sarah McLean

Administration Support

Due to years of exposure growing up, Sarah has a love and passion for the travel industry. Sarah strives for perfection and consistency in all that she does. Sarah has just successfully completed year 12 and is thrilled to become a valuable member of the Complete Business Travel team.


Her Dream Destination?  Anywhere she gets to go next. There are so many new places in the world that Sarah can’t wait to explore!