Privacy Policy

Complete Travel Group is committed to protecting user privacy. We understand that your privacy is important and we will ensure as far as possible that your personal information collected through this website is used only for the purpose as set out.

The Privacy Statement explains our policies in relation to the handling of personal information that may be collected on this website.

Information Collected

The company’s website uses cookies. A cookie is a packet of information stored on an individual computer and used for customising site information to improve user experience and track user navigation. You can set your browser to refuse cookies or alert you to the fact that cookies are being used.

When you visit the company’s website, our Internet Service Provider makes a record of anonymous information for statistical purposes only including:

  • The type of browser you are using
  • Your traffic platforms through our site, such as:
  • The date and time of your visit to the site
  • The pages you accessed and documents downloaded
  • The internet address of the server accessing your site
  • The previous site visited

No attempt is, or will be made, to identify users of their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Services Provider’s activity log.

The following type of information is collected from you via our online forms:

  • Personal, company and traveller preference details as requested via Traveller Profile Form, Credit Card Authority form and Travel Requisition Form.
  • Records of any emails, ‘Contact Us’ messages or other correspondence that you send via the website.
  • Subscription information relating to email newsletters.

You have control over any personal information we collect on you and we have provided an option to unsubscribe on every newsletter if you no longer wish to receive further correspondence from us.

Usage of Personal Information

We are committed to keeping all personal information secure and have taken reasonable steps to prevent loss, unauthorised access or modification. The personal information you provide through this website will only be disclosed:

  • For the purposes for which the personal information was requested, and for directly related purposes.
  • When required or authorised by or under law to disclose the information or with your consent.

We do not sell your name or other private profile information to third parties, and do not intend to do so in the future.


Appropriate steps are taken to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.

We cannot be held responsible for lapses in security caused by third-party accesses to information as a result of your failure to keep your personal information private.

We reserve the right to gather more extensive information about any attempted access to this website that raises security issues and, if appropriate make disclosers to the relevant authorities.

Change to the Privacy Statement

We may amend this Privacy Statement from time to time and post the amended version on this website.

Other Websites

This website includes hyperlinks, which enable access to a number of other websites. These third party websites are not subject to this internet Privacy Policy. To determine how they deal with personal information, you should read their privacy policies.

Contact Infomation

If you have comments or questions about our Privacy Policy, please contact us.

For further information concerning your rights, please visit Australian Privacy Commissioner’s website at


The materials presented on this website are distributed by Complete Travel Group as an information source only.

The company endeavours to ensure that the information on this website is correct at the time of publication. However, the company does not warrant, guarantee or make representations regarding the currency, correctness, accuracy or suitability for a particular purposes of the information contained on this website.

The user accepts sole and full responsibility and risk associated with the use of this website and use of or reliance on any information contained within the website. Complete Travel Group does not accept any responsibility or liability for any direct or consequential loss, damage or inconvenience suffered or incurred as a result of use of the website, or use of or reliance on information contained within this website.

We welcome any feedback regarding this website – contact us.