Privacy Policy

Complete Travel Group (CBT) is committed to protecting user privacy. We understand that your privacy is important and we will ensure as far as possible that your personal information collected through this website is used only for the purpose as set out.

The Privacy Statement explains our policies in relation to the handling of personal information that may be collected on this website.

Privacy Laws

We are bound by the privacy and data protection laws of the countries in which we operate, being Australia, the United Kingdom, the Philippines and the United States. These laws may provide exemptions for the collection and use of some personal information, including personal information about employees in employee records.

In Australia, CBT is bound by the Privacy Act 1988 (Cth), which includes the Australian Privacy Principles (APPs) and, where applicable, State or Territory legislation relating to health information.

In the United Kingdom, CBT is subject to the UK Data Protection Act 2018 and the UK General Data Protection Regulation and is the data controller for your personal information.

Information Collected

When you visit the company’s website, our Internet Service Provider makes a record of anonymous information for statistical purposes only including:

  • The type of browser you are using
  • Your traffic platforms through our site, such as:
    • The date and time of your visit to the site
    • The pages you accessed and documents downloaded
    • How you navigate through the site and interact with pages (including fields completed in forms, applications completed, search items entered)
  • The internet address of the server accessing your site
  • The previous site visited
  • Internet provider details
  • IP address and location information based on your address.

No attempt is, or will be made, to identify users of their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Services Provider’s activity log.

We may also collect any additional information relating to you that you provide to us directly through your use of our services, or indirectly through your use of our services or online presence or through other websites or accounts from which you permit us to collect information (if any).

The following type of information may be collected directly from you via our online forms:

  • Personal, company and traveller preference details as requested via Traveller Profile Form, Credit Card Authority form and Travel Requisition Form.
  • Records of any emails, ‘Contact Us’ messages or other correspondence that you send via the website.
  • Subscription information relating to email newsletters.

You have control over any personal information we collect about you and we have provided an option to unsubscribe on every newsletter if you no longer wish to receive further correspondence from us.

Cookies Technology

The company’s website uses cookies. A cookie is a packet of information stored on an individual computer and used for customising site information to improve user experience and track user navigation.

We may also use cookies to enable us to collect data that may include personal information (e.g. where a cookie is linked to your online account, it will be considered personal information under applicable privacy laws). We will handle any personal information collected by cookies in the same way that we handle all other personal information pursuant to the relevant privacy and data protection laws. Consent banners are not legally required in Australia, but we use them as good practice for transparency and international compliance.

Most web browsers are set to accept cookies. If you prefer not to receive cookies, you can configure your Internet browser to reject them or to notify you if they are being used. Deleting or refusing to accept cookies may limit the functionality of our website and effect your overall experience in using our website.

Usage of Personal Information

We collect and use your personal information to enable us to operate our business and fulfil our responsibilities as a travel service provider.

We are committed to keeping all personal information secure and have taken reasonable steps to prevent loss, unauthorised access or modification. The personal information you provide through this website will only be disclosed:

  • For the purposes for which the personal information was requested, and for directly related purposes.
  • When required or authorised by or under law to disclose the information or with your consent.

We do not sell your name or other private profile information to third parties, and do not intend to do so in the future.

We otherwise may only use your information to collect information about our website and its usage, and to improve the services we provide via our website.

Security

Appropriate steps are taken to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.

We cannot be held responsible for lapses in security caused by third-party accesses to information as a result of your failure to keep your personal information private.

We reserve the right to gather more extensive information about any attempted access to this website that raises security issues and, if appropriate make disclosers to the relevant authorities.

Change to the Privacy Statement

We may amend this Privacy Statement from time to time and post the amended version on this website.

Other Websites

This website includes hyperlinks, which enable access to a number of other websites. Those links are provided for your convenience only and may not always be current or maintained. We are not responsible for the privacy practices of, or any content on, those linked websites and have no control over or rights in relation to those linked websites.  These third party websites are not subject to this internet Privacy Policy. To determine how they deal with personal information, you should read their privacy policies.

Contact Information

If you have comments or questions about our Privacy Policy, please contact us.

For further information concerning your rights, please visit Australian Privacy Commissioner’s website at www.privacy.gov.au.

Disclaimer

The materials presented on this website are distributed by Complete Travel Group as an information source only.

The company endeavours to ensure that the information on this website is correct at the time of publication. However, the company does not warrant, guarantee or make representations regarding the currency, correctness, accuracy or suitability for a particular purposes of the information contained on this website.

The user accepts sole and full responsibility and risk associated with the use of this website and use of or reliance on any information contained within the website. Complete Travel Group does not accept any responsibility or liability for any direct or consequential loss, damage or inconvenience suffered or incurred as a result of use of the website, or use of or reliance on information contained within this website.

We welcome any feedback regarding this website – contact us.