Process

We know that your time and resources are precious, which is why we’re here to provide fast and efficient service that makes offloading your travel management requirements an easy and seamless process.

You will have a dedicated Account Manager responsible for providing you with customer service and you will also have technical support every day of the year, regardless of your time zone.

Whether you want our team to manage every finer detail, or you’d prefer to be more hands-on, our team will tailor your experience using market-leading technology and expert service to ensure a smooth travel experience.

Serko

Serko Online is a powerful Online Booking Tool (OBT) for travel, designed specifically for corporate organisations. It gives travel administrators and travellers the freedom to choose from the widest range of travel suppliers, while allowing employers to maintain control over every aspect of spend, through real-time policy management.

Serko Online is proven to help organisations reduce the cost of travel programs by as much as 20% and deliver the highest levels of employee engagement, thanks to its simple and intuitive user interface.

Key benefits you will experience:

  • Easy to use and quick to learn workflow
  • Real-time application of corporate travel policies
  • Traveller, Travel Administrator and Guest Traveller profiles
  • Ability to book Domestic, Trans-Tasman and Point to Point International trips
  • Linked flights, accommodation hire car and airport transfers
  • Pre and post departure changes via desktop and mobile
  • Best Rate of The Day, Best Fare of The Day and Loss Savings calculations
  • Fly, Drive & Stay rates that access up to 50% off Expedia and Wotif hotel room rates
  • Support for traditional and virtual credit cards
  • Ability to capture, manage and re-claim unused tickets
  • Multi-tier pre-trip approval workflow
  • Integration with expense management and ERP systems
  • Unique Mass Booking functionality

Simple and intuitive the way business travel should be.

    Zeno

    Zeno is the first online travel platform that delivers traveller satisfaction, cost control and travel policy compliance.

    With Zeno, everybody wins. No more compromise.

    Personalised travel booking

    Zeno learns traveller preferences and recommends itineraries that are tailored to them. From airline seats to hotels and ground transport options – Zeno is always in step with the traveller’s needs, driving adoption and reducing out of policy bookings.

    End-to-end itineraries

    Zeno keeps travellers connected with your suppliers from pick-up to drop-off. Travel program managers can customise the marketplace to preferred vendors in each category, making life on the road easier for travellers and maximising corporate negotiated rate value.

    Seamless compliance

    Integrated approval workflows, intelligent shortlist options, and access to negotiated rates encourage best rate buying and policy adherence to drive down total travel program spend.

    Key product features

    User Experience
    • Single screen itinerary for unified door-to-door experience
    • Personalised itinerary recommendation
    • Shortlist for ‘best match’ option within company policy
    • Access through browser or mobile app
    • Mobile travel concierge
    • Airline imagery, amenities and fare inclusion details
    • Purchase seat, meal and baggage options separately
    • Design to encourage self-booking
    • Travel arrangers can book for multiple travellers
    Control & Compliance
    • Automatic travel policy selection
    • Potential savings highlight, prompt to select lowest price
    • Option to Force Acceptance of Rules
    • Unused credit utilisation
    • Corporate negotiated rates
    • Hotel min, max and benchmark rates applied
    • Multi-level booking approvals
    • Duty of care / Traveller tracking
    • Single authentication for travel and expense

    Services Overview