At Complete Business Travel we understand that you need to outsource the management of your travel needs, to provide the business with a process improvement that allows you to be more focused on your business and in control of travel costs.

Your business will be assigned a member of Complete Business Travel’s award winning service team, whose expertise and commitment will support you to fulfil your end to end domestic and international corporate travel management expectations.

Additionally, we will provide you with Account Management support to provide ongoing strategic solutions from supplier negotiations, reporting, system and technology configurations and training. Your Account Manager will also support the implementation process.

Our Australian based Emergency After Hours service will ensure your business travellers a seamless experience regardless of their time zone, every day of every year.


Serko Online is a powerful Online Booking Tool (OBT) for travel, designed specifically for corporate organisations. It gives travel administrators and travellers the freedom to choose from the widest range of travel suppliers, while allowing employers to maintain control over every aspect of spend, through real-time policy management.

Serko Online is proven to help organisations reduce the cost of travel programs by as much as 20% and deliver the highest levels of employee engagement, thanks to its simple and intuitive user interface.

Key benefits you will experience:

  • Easy to use and quick to learn workflow
  • Real-time application of corporate travel policies
  • Traveller, Travel Administrator and Guest Traveller profiles
  • Ability to book Domestic, Trans-Tasman and Point to Point International trips
  • Linked flights, accommodation hire car and airport transfers
  • Pre and post departure changes via desktop and mobile
  • Best Rate of The Day, Best Fare of The Day and Loss Savings calculations
  • Fly, Drive & Stay rates that access up to 50% off Expedia and Wotif hotel room rates
  • Support for traditional and virtual credit cards
  • Ability to capture, manage and re-claim unused tickets
  • Multi-tier pre-trip approval workflow
  • Integration with expense management and ERP systems
  • Unique Mass Booking functionality

Simple and intuitive the way business travel should be.

+ Click images for larger view


Zeno is the first online travel platform that delivers traveler satisfaction, cost control and travel policy compliance.

With Zeno, everybody wins. No more compromise.

Personalized travel booking

Zeno learns traveler preferences and recommends itineraries that are tailored to them. From airline seats to hotels and ground transport options – Zeno is always in step with the travelerʼs needs, driving adoption and reducing out of policy bookings.

End-to-end itineraries

Zeno keeps travelers connected with your suppliers from pick-up to drop-off. Travel program managers can customise the marketplace to preferred vendors in each category, making life on the road easier for travelers and maximising corporate negotiated rate value.

Seamless compliance

Integrated approval workflows, intelligent shortlist options, and access to negotiated rates encourage best rate buying and policy adherence to drive down total travel program spend.

Key product features

User Experience
  • Single screen itinerary for unified door-to-door experience
  • Personalized itinerary recommendation
  • Shortlist for ‘best match’ option within company policy
  • Access through browser or mobile app
  • Mobile travel concierge
  • Airline imagery, amenities and fare inclusion details
  • Purchase seat, meal and baggage options separately
  • Design to encourage self-booking
  • Travel arrangers can book for multiple travelers
Control & Compliance
  • Automatic travel policy selection
  • Potential savings highlight, prompt to select lowest price
  • Option to Force Acceptance of Rules
  • Unused credit utilisation
  • Corporate negotiated rates
  • Hotel min, max and benchmark rates applied
  • Multi-level booking approvals
  • Duty of care / Traveler tracking
  • Single authentication for travel and expense

Services Overview