Sydney airport is investing over $1 million dollars a day in key facilities and services. And it’s all going towards enhancing the customer experience. Here are some of the differences you might notice next time you check in…
Call me “SYD”
Grab your smartphone! Sydney airport now has a 53-metre Tasmanian Oak curved wall and a 25-metre digital screen picturing iconic Sydney sites. Why? So the terminal is more attractive on Instagram.
Providing the perfect backdrop for a pre-flight selfie is part of the airport’s new departures experience. The airport has also rebranded as SYD. This coincides with Sydney airport’s 100-year celebrations and they’re pleased to be feeling the Insta love.
“This is one of the most tagged social spots in Sydney and draws a huge selfie crowd. The upgrade has turned the experience into something special for travellers and we’re already seeing it feature heavily on Instagram and other social channels, which is really positive and a great advertisement for Sydney,” said Geoff Culbert, Sydney Airport CEO.
New airport hotel, inside the airport
At last you don’t need to worry about shuttles or dragging your bags outside to a hotel. By the end of 2020, Sydney will have an airport hotel located in the international terminal’s arrival hall. Plaza Premium Group will be opening the boutique Aerotel. The in-terminal hotel will have 20 rooms that can be booked by the hour, for a minimum six-hour charge.
Aerotel’s compact rooms are designed to meet the basic needs for transit passengers and appeal to travellers with early or late departures. It’s also a solution for visitors who arrive in the morning and can’t check in to their hotels until after 2pm.
Plaza Premium Group General Manager Australia, Stuart Vella, announced that they will also be opening a Sydney pay-per-use lounge before March, 2020.
“It marks a significant milestone in Plaza Premium Group’s expansion and is another step forward in our greater goal to transform the airport experience for all travellers regardless of ticket class. Now guests can enjoy an elevated experience in our Plaza Premium Lounge and use Aerotel facilities to have the most comfortable journey possible.”
Premium travellers express entry
The T1 international terminal has re-opened its Express Path departures entry. The fast lane was closed while Sydney airport renovations took place and is now available for premium travellers and top-tier frequent flyers. Obviously it’s a benefit for eligible outbound travellers to avoid the queues. But it has also reduced wait times for the general lines at passport control and security screening.