*Coronavirus notices, Airline news

How the Qantas Fly Well Program works for passengers

Airlines are making a real effort to improve health and safety for their passengers. And these are not only in-flight initiatives. From the time you arrive at the airport, in the terminal and onboard, additional measures are being implemented to help you stay safe when travelling.

Qantas and Jetstar are rolling out a series of wellbeing improvements to give peace-of-mind in preparation for domestic travel restrictions easing. To help boost the Australian market, they have also launched a huge sale and Qantas is offering triple points for frequent flyers until 24 June, 2020.

Here’s an update on changes you can expect to encounter with the Fly Well Program.


  • – Information will be sent to all customers before they fly, so you know what to expect.
  • – Contactless check-in (via online/app) and self-serve bag drop is strongly encouraged, including use of Q Bag Tags.
  • – Hand sanitising stations will be available at departure gates.
  • – Qantas Lounges will be set up to accommodate increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces and adjustments to food and drink service.
  • – Safeguards within airport terminals include regular disinfection of security screening points and installing hygiene screens at airline customer service desks, wherever practical.


  • – Masks provided to all passengers on each flight – while not mandatory from a safety point of view, they are recommended to be worn in the interests of everyone’s peace-of-mind.
  • – Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets.
  • – Sanitising wipes given to all passengers to wipe down seat belts, trays and armrests themselves, if preferred.
  • – Simplified service and catering to minimise touchpoints for crew and passengers.
  • – Passengers asked to limit movement around cabin, once seated.
  • – Sequenced boarding and disembarkation to minimise crowding.

Why flying is considered low risk

The Chief Medical Officer of Australia has advised that the risk of being infected on a domestic flight is very low. This is due to a combination of factors, including cabin air filtration systems, people not sitting face-to-face and the high backs of aircraft seats acting as a physical barrier.

Qantas and Jetstar jet aircraft are already fitted with hospital-grade High Efficiency Particulate Air (HEPA) filters. These filters remove 99.9% of all airborne microbes, including viruses. Air inside the cabin is refreshed on average every five minutes during flight.

All updated safety measures for the Fly Well Program  have been developed in close collaboration with airlines and airports across Australia, as part of the Australian Aviation Recovery Coalition. Qantas has advised that safety procedures will continue to be reviewed in line with the latest medical advice, government restrictions and guest feedback.

Passengers are also being encouraged to download the Australian Government’s COVIDSafe app, to improve tracking and containment of Coronavirus. In-line with public health advice, it’s recommended that anyone with cold and flu-like symptoms should stay at home.

If you have any queries about travel safety or would like assistance with your upcoming trips, please don’t hesitate to contact your CBT team. You can also find other information in our COVID-19 travel updates.

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