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How to claim compensation for delayed or cancelled flights

CBT is proud to be market leaders in providing our customers an avenue for financial compensation through our partnership with AirHelp, a new traveller compensation platform assisting impacted travellers to exercise their rights to monetary compensation.

AirHelp is an independent provider who will work on your behalf to identify instances where the airlines may owe you money for delayed, cancelled or overbooked flights originating or ending in  Europe. CBT is pleased to be one of the first to offer this service to our corporate travellers.

How does it work?

If you have experienced a delay greater than 3 hours in the European Union (EU) or while travelling from outside the EU to inside the EU with a European Union carrier, you could be eligible for compensation, a European law protecting passengers against lengthy delays and other travel disruptions.

This could be an amount ranging between EUR 250 – EUR 600 per flight, depending on the total distance and other considerations.

We are bringing AirHelp to you to assist you in retrieving this compensation. AirHelp will contact you directly if one of your flights is eligible.

Does it cost me anything?

No, eligibility verification is free of charge. If your claim is successful, AirHelp simply deducts their fee from your total compensation amount. They only get paid when you do!  See the terms and conditions of this service at app.airhelp.com/ota/complete_business_travel/price-list

What happens next?

Under current European law, you may be eligible for a 3-year backlog of flight interruptions, even if you didn’t personally purchase the air ticket. Once AirHelp identifies a claim, you will receive an email from them with following address flight-compensation@cbtravel.com.au along with a short form you will need to fill out. AirHelp will then manage the entire process with the airline on your behalf in order to secure the compensation and then transfer it to you via a secured payment platform.

A few questions answered:

  • Data Protection: The legal agreement we signed with AirHelp is watertight in terms of the protection of your data: they, like us, are precluded from using your data for anything other than the purpose for which we enter the agreement with them, namely identifying eligible claims.
  • Who gets the compensation? The EU Regulation 261 that governs this area is pretty explicit about this: regardless of who paid for the ticket, the person that actually experienced the delay is due the compensation.

Please feel free to call Miriam or our CBT team on (07) 3393 1833 if you have any questions.

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