Hotel hygiene is something we would normally take for granted, but now sanitation is in the spotlight.
We’ve all heard the horror stories of the germy remote control, but those days should be gone thanks to COVID-19 cleanliness campaigns.
In our new hygiene-conscious world, properties are prioritising guest health with enhanced cleaning protocols. See how hotel hygiene is stepping up, so that we can enjoy our stays when we’re able to travel again.
IHG Clean Promise
IHG have taken their 2015 ‘Way of Clean’ program and expanded it to include additional COVID-19 best practices. The group’s Clean Promise rolled out globally in June and guests can expect to see evolved procedures in every area of the hotel.
Reception: Reduced contacts at check-in, touchless transactions. Front desk screens. Sanitiser stations and sanitised key-cards. Paperless check-out.
Public Spaces and Facilities: Additional deep cleaning of high touch surfaces. Social distancing. ’Last cleaned’ charts. Best practices for pools, fitness centres and lounges.
Guest Room: Visible verification of sanitised items (e.g. glassware, remote control). Reduction of in-room furnishings/high-touch items. New laundry protocols and use of electrostatic technology.
Food & Beverage: New standards and service approach to buffets, banquets, room-service and catering.
Marriott Global Cleanliness Council
Marriott has implemented a multi-pronged hotel hygiene approach to meet the health and safety challenges presented by COVID-19. Below is an overview of the key components of Marriott’s Commitment to Cleanliness.
Marriott Global Cleanliness Council: Marriott has assembled a group of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations. The council will develop a new generation of global hospitality cleanliness standards for their properties around the world.
New Cleaning Technologies: Marriott has initiated plans to roll out enhanced technologies at their properties over the next few months. These include electrostatic sprayers and the highest classification of disinfectants recommended by the Centres for Disease Control and Prevention and World Health Organisation to sanitise surfaces throughout hotels.
Cleaning Regimen Changes: When guests check into hotels over the next few months, they will notice a number of additions to Marriott’s cleaning regimen. These provide an even higher standard of cleanliness, as well as modifications to guest contact protocols developed to be consistent with recommended social distancing guidelines.
Accor All Safe
Accor is introducing elevated hygiene and prevention measures as part of their ALLSAFE program. This certification has been developed with Bureau Veritas and provides assurance that the new cleanliness standards will be met in their hotels.
Reception: Contactless check in/out and payments whenever possible. Santiser is provided at check in and other public areas. Guests will be given individual sanitiser, wipes and masks.
Public Spaces & Facilities: Social distancing will be enforced in all common areas. Reinforced cleaning program and frequent disinfection of high touch areas. From July, guests can access medical professionals and tele-medical support.
Guest Room: Strengthened room cleaning protocols and extra disinfection of high touch room and bathroom areas.
Food & Beverage: Reinforced food safety standards and new buffet protocols. Safe room service will be provided at no extra charge where restaurants are closed.
Hyatt’s Global Care & Cleanliness Commitment
Building on their existing rigorous safety and cleanliness protocols, Hyatt’s Global Care & Cleanliness Commitment has been enhanced and continues to evolve as they introduce new measures at Hyatt hotels worldwide.
In addition to more frequent sanitisation with hospital-grade disinfectants, contactless options and social distancing in all areas, including lift spacing, Hyatt has worked with hygiene and medical experts to introduce the following protocols:
GBAC STAR™ cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels.
Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training.
Cross-functional panel of trusted medical and industry advisors – including experts from Cleveland Clinic – to help fine-tune safety protocols and consider various aspects of the entire hotel experience.
As the world adjusts to new travel norms and expectations, hotels understand why cleanliness is vital for consumer confidence. If you have any questions about how hotels in your travel program are addressing the health and wellbeing of guests, please don’t hesitate to contact your CBT team.
Updated 10 July, 2020. Originally published on 29 May, 2020.