*Coronavirus notices

Hotel hygiene is getting a coronavirus upgrade

Hotel hygiene is something we would normally take for granted, but now sanitation is in the spotlight. We’ve all heard the horror stories of the germy remote control, but those days should be gone thanks to COVID-19 cleanliness campaigns. In our new hygiene-conscious world, properties are prioritising guest health with enhanced cleaning protocols. See how […]

A ‘restart timetable’ for the tourism industry

While our country’s leaders consider the road to economic recovery, the tourism industry has proposed a ‘Restart Timetable’ to map our move out of hibernation. The timetable predicts that travel to New Zealand and our Pacific neighbours could resume in early July. Flying to other “safe” short-haul destinations, where community transmission has been low, is […]

Airline policies for credits or booking changes

Keeping track of current airline policies for credits or booking changes is a challenge at the moment. Airfare terms and conditions have changed frequently since travel restrictions were imposed. To help make sense of it all we’ve provided a summary for the major Australian airlines. There’s every likelihood that the policies listed below will continue […]

Emirates will resume passenger flights

Emirates will start to operate scheduled flights to nine destinations from 21 May, 2020. The resumption of these services is for repatriation flights and travellers will only be eligible if they comply with entry criteria of their destination countries. From Australia, the carrier will operate three weekly services from both Melbourne and Sydney to Dubai […]

What could air travel look like after COVID-19?

If you are wondering what air travel could look like after COVID-19, the answer is definitely “different”. We are yet to know which airlines will be flying which routes and which services will survive. But the whole flying experience is very likely to change, from arriving at the airport terminal to taking off. Removing middle […]

Domestic flight services will resume

Qantas and Virgin Australia will reintroduce flights on a limited domestic schedule. Flight services will resume from today, 17 April, and will operate with social distancing on board. This announcement comes after the Australian Government has committed to subsidising key domestic routes for at least eight weeks. The Federal Government, in collaboration with the airlines, […]

Airlines bending the rules to keep frequent flyers

When all this is behind us, the aviation industry knows it’s going to need the help of its most loyal supporters to recover. That’s why airlines are acting now and extending, or bending, the rules to keep frequent flyers happy. Here’s a quick overview of how some carriers are putting their customers first. Virgin Australia […]

Virgin Australia ‘no show’ rules apply

Virgin Australia has issued an important notice regarding the airline’s ‘No Show’ conditions. The carrier has advised they are updating their ‘no show’ conditions to permit any guest who fails to board a confirmed Virgin Australia flight up until 11.59pm on 8 April 2020 to request to have the value of their ticket placed into […]

Business travel and health: what you should know

Traveller health has been receiving so much media coverage recently and it’s understandable to feel concerned about upcoming business trips. Although many regions are still considered safe to visit, the recent Australian government advice to defer non-essential travel and introduction of a 14-day isolation period for international arrivals in Australia could impact your decision to […]

Coronavirus advice and warnings

Coronavirus advice and warnings have been updated, with the rapid increase of cases around the world in the last week. There are now COVID-19 cases in 76 countries and territories. While the numbers in some countries are relatively small, they are increasing. The virus has been impacting the travel industry globally. In the corporate travel […]